Keeping Calgarians informed.
Consumers have more choices than ever before. There are so many ways to spend your money, and even more ways to lose it. That’s why viewers tune in each week to CTV News Consumer Watch Reporter Lea Williams-Doherty.
A former trial lawyer, Lea cuts through the jargon and brings you information you need so that you don’t turn into a victim. Regularly reporting on how consumers can protect themselves against unethical business practices, Lea prepares you with questions that should be asked when entering into a contract.
Consumer Watch Stories
A Calgary woman’s plans to visit New York City in April underwent an unwelcome hiccup after the airline adjusted her flight schedule, altering the days she’d be in the Big Apple.
Canadians are getting used to paying extra to reserve a seat on a flight but some airlines are restricting options for single riders and that is raising questions about the ‘pay for your seat’ policy.
A Calgary man is having a tough time getting his deposit back from WestView Builders after his financing fell through on a home over a year ago.
Japanese auto parts maker Takata Corp. pleaded guilty to fraud Monday and agreed to pay $1 billion in penalties for concealing an air bag defect blamed for at least 16 deaths, most of them in the U.S.
Wayne Jones has banked online with Scotiabank for years but the limitations of a dated smartphone is believed to have left him vulnerable to opportunistic digital predators.
The unexpected shuttering of a southeast yoga studio has a Calgary woman seeking retribution for more than $1,000 in prepaid classes.
Fiat Chrysler is recalling nearly 50,000 small SUVs worldwide because the engines could stall while being driven.
A gift card received by a Calgary woman was drained of $50 before she got the chance to use it.
While American owners have already enjoyed a sweetheart of a deal on their Volkwagens in the wake of the emissions scandal, Canadians are still waiting to be recognized.
A recall is in effect for certain Cuisinart food processor models due to a laceration hazard involving the blades.
Customers seeking a rebate on a recalled Samsung washer get a much different deal in Canada than they do in the U.S.
It’s already been declared the largest recall in history, affecting 100M vehicles and 14 manufacturers around the world, but some residents in Calgary have been told a fix is not coming any time soon.
Volkswagen hopes to bounce back from its diesel emissions scandal with a shift in focus to more battery-powered cars, digital services such as ride-sharing, and more SUVs for the U.S. market.
Automaker Volkswagen said Friday it will shed 30,000 jobs to cut costs as it tries to recover from its diesel emissions scandal and invests more in electric-powered vehicles and digital services.
Toyota will pay up to $3.4 billion to settle a class action lawsuit brought by U.S. pickup truck and SUV owners whose vehicles lacked adequate rust protection.
Ford is recalling nearly 412,000 older SUVs worldwide to fix fuel leaks that could cause fires. The recall covers certain 2010 to 2012 Ford Escapes and 2010 to 2011 Mercury Mariners with 3-litre flex-fuel V6 engines.
A few weeks after launching the latest versions of their mobile operating systems iOS and Android, Apple and Google are both rolling out updates to fix bugs and bring new functions to the platforms.
A High River couple says their insurance company refused to write-off their 2010 Chevrolet Traverse after it sat submerged in a parking lot during the historic floods of 2013 and now, is unwilling to cover the costs associated with the vehicle deemed ‘unfit to drive’.
Volvo is recalling about 44,000 cars and SUVs in the U.S. because the air conditioning can leak water into the vehicles and cause air bags to malfunction.
A Calgary woman says a local dealership changed its mind on a sale, under questionable circumstances, after she signed a contract and left a deposit.
Campbell Soup's push to become a bigger player in the fresh foods market has been crimped by puny carrots and possibly spoiled protein drinks.
A pesky and growing recall of vehicles with door latches that can pop open while being driven will be so costly that Ford Motor Co. is reducing its estimate of pretax profits for the full year.
The makers of Monster Energy Drink contacted CTV to say the company had been cleared of 14 lawsuits it was facing.
A US$15 billion settlement over Volkswagen's diesel emissions cheating scandal faced a critical test, as a federal judge decided whether to grant it preliminary approval.