The flight delay impacted some people trying to fly out of Calgary.
Twenty-eight students from Calgary Academy were supposed to fly with KLM to Amsterdam to connect to Tanzania to help out a school there. That flight was cancelled, causing the students to miss their connection and reschedule to fly out Sunday night.
“So now everything is pushed back a day,” one student, Sophie Mook, said.
“It sucks. It’s sad because a lot of people paid for their trip themselves so, losing that chance and that opportunity to help other people, because of one person, it just shows how much it affects other people.”
John Gradek, the head of McGill University's aviation management program, called the actions taken by the flight crew in this case reasonable.
He told CTV News Calgary if a passenger is considered a threat or they are disrupting others on board, the crew can take action, typically starting with a warning but escalating to more serious action if their behaviour doesn’t change.
“If you’re a passenger on the airplane and you see this, it is not a pleasant sight to see, and you want to make sure the airline acts in the interest of passenger safety and crew safety, bringing this aircraft back on the ground,” Gradek said.
Gradek says KLM is not required to provide compensation to the passengers impacted because the situation was out of the airline’s control.
“It was a security issue and it really was something that the rules exempt the airline from compensation as a result of this incident,” he said.
“So, if KLM decides to do anything, it'll be because KLM feels that they’re being a good service provider and want to do something, but there's no obligation for them to do anything.”
CTV News has reached out to KLM and the Dutch police for details, but haven't yet heard back.
Canada's special rapporteur on foreign interference David Johnston calls the allegations swirling around his objectivity 'quite simply false,' and said Tuesday he plans to push ahead with his work, launching public hearings next month
Conservative Leader Pierre Poilievre says Prime Minister Justin Trudeau should see to it that mass murderers serve their entire sentences in maximum-security prison.
The number of interactions between killer whales and humans has increased alarmingly in recent years. CTVNews.ca asked an expert to explain the reasons behind the increase in interactions, explore the types of encounters, and examine the implications for both humans and killer whales.
The PGA Tour ended its expensive fight with Saudi Arabia's golf venture and now is joining forces with it, making a stunning announcement Tuesday of a merger that creates a commercial operation with the Public Investment Fund and the European tour.
While the Liberals insist a Pacific Rim trade bloc should welcome anyone who meets its standards, an internal document suggests Prime Minister Justin Trudeau wants China kept out.
The federal government has given an updated deal to a public-service union that signed its collective agreement in the fall in order to match deals reached with the Public Service Alliance of Canada during a strike this spring.
Prince Harry entered a courtroom witness box Tuesday, swearing to tell the truth in testimony against a tabloid publisher he accuses of phone hacking and other unlawful snooping.
Canada's emergency preparedness minister says images of wildfires burning across the country are some of the most severe ever witnessed in Canada and the current forecast for the next few months indicates the potential for continued higher-than-normal fire activity.
Many Canadian parents are stretching themselves thin — even going as far as to postpone their retirement in some cases — in order to help pay for their children’s education, according to a new survey.
Police in Australia are investigating the suspicious death of a woman who used to live in Surrey, BC, after her body was found in her apartment on the outskirts of Sydney.
Mounties in the town of McLennan, Alta. are hoping members of the public can help them identify two men who tried to steal a bank machine from the local ATB Financial.
Mounties in Peace River Alta. are asking residents to check their "businesses, homes, sheds and outbuildings" for any sign of 13-year-old Rocky Conrad Cardinal.
The provincial wildfire service is warning British Columbians to have a go-bag and make an evacuation plan with this year's wildfire season off to an alarming start.
Many Canadian parents are stretching themselves thin — even going as far as to postpone their retirement in some cases — in order to help pay for their children’s education, according to a new survey.
Hammonds Plains Road reopened to traffic early Tuesday morning more than week after wildfires began in the Halifax area. Officials say the fires in the area are contained, though crews continue to deal with hot spots and flare ups.
Canada's emergency preparedness minister says images of wildfires burning across the country are some of the most severe ever witnessed in Canada and the current forecast for the next few months indicates the potential for continued higher-than-normal fire activity.
The province is revealing its housing cards, as 37 more municipalities have been identified as the next group that will be required to create housing targets in their communities to help combat the ongoing housing shortfall.
A wildfire that has been burning out of control on Vancouver Island since Sunday morning is now estimated to cover approximately 20 hectares of dense forest near Port Alberni.
The actions of the teen who repeatedly slashed a North York massage parlour receptionist, killing her and injuring her manager, were an act of terrorism, an Ontario Supreme Court Justice found Monday in a 'historical' decision in Canada.
A grieving widow whose husband was run over and killed by a speeding OPP officer can't believe the force told her it won't hold a public hearing into the case because it decided the misconduct was 'not serious.'
One Quebec city that had been threatened by approaching wildfires has lifted an evacuation order, but other parts of the province continue to deal with out-of-control blazes that are taxing firefighting resources.
A 53-year-old man was shot and killed in the Montreal suburb of Dorval on Monday afternoon. A source told CTV News that the victim is Francesco Del Balso, who has links to Montreal's Mafia.
Investigators out of the Quebec police organized crime task force was in Kanesatake and St. Jerome on Tuesday conducting raids and interviewing potential suspects.
A special air quality statement remains in effect for the National Capital Region because of wildfire smoke blowing across the region. Environment Canada's air quality health index is at its highest level of risk.
The wildfire burning at Centennial Lake, about 150 km west of Ottawa is still not under control, but the local mayor says it has been significantly reduced.
The federal government has given an updated deal to a public-service union that signed its collective agreement in the fall in order to match deals reached with the Public Service Alliance of Canada during a strike this spring.
While Saskatoon Tribal Council (STC) publicly mulled moving its downtown emergency shelter to a location on 20th Street near the city's core, city documents reveal the wellness centre's present Fairhaven area location was heavily favoured early in the process.
Canada's emergency preparedness minister says images of wildfires burning across the country are some of the most severe ever witnessed in Canada and the current forecast for the next few months indicates the potential for continued higher-than-normal fire activity.
While firefighters get more forest fires under control in northern Ontario, travel restrictions declared under an emergency order are being expanded in several communities.
A 13-year-old male from Elliot Lake in northern Ontario has been charged with sexual assault again, bringing the total to 10, after another survivor came forward.
A grieving widow whose husband was run over and killed by a speeding OPP officer can't believe the force told her it won't hold a public hearing into the case because it decided the misconduct was 'not serious.'
A Ukrainian woman who now lives in Winnipeg is hoping one day she will be able to bring her husband's remains to her new home, a place he hoped one day he too would be able to call home.
It’s been 79 years since the war effort known as ‘D-Day,’ which eventually led to the liberation of western Europe during World War II. The day was marked with a service in Normandy with the Royal Regina Rifles on hand.
