Keeping Calgarians informed.
Consumers have more choices than ever before. There are so many ways to spend your money, and even more ways to lose it. That’s why viewers tune in each week to CTV News Consumer Watch Reporter Lea Williams-Doherty.
A former trial lawyer, Lea cuts through the jargon and brings you information you need so that you don’t turn into a victim. Regularly reporting on how consumers can protect themselves against unethical business practices, Lea prepares you with questions that should be asked when entering into a contract.
Consumer Watch Stories
A Mount Royal University student’s recent Uber ride back to campus seemed uneventful but an unexpected cleaning fee has her questioning whether the rideshare is being fair in its approach to winter weather in Calgary.
The province is investigating after several clients of an Alberta matchmaking service came forward with complaints about misleading contracts and subpar service.
A Calgary man hoping to purchase a new vehicle was in for a bit of a shock when he found out his credit score had slipped significantly after the dealership shopped around for financing.
All Canadian businesses expect to pay the majority of a municipality’s property tax but many Calgary business owners say assessments are sometimes based more on assumptions that facts and that it is getting out of hand.
A private Calgary clinic that offered family health care and other professional services has shut down unexpectedly and now patients who paid to belong have been left in limbo.
Some parents of children who were slated to attend a southwest daycare are annoyed after they were told to find another facility with just a day’s notice.
A family in southwest Calgary was left flabbergasted after discovering the water portion of their monthly ENMAX bill had skyrocketed to more than 20 times the average family’s usage without explanation.
The television series Fargo finished shooting its third season in Calgary earlier this year but a local couple says they are still dealing with a problem that was created during filming.
A Calgary woman says the questionable tactics of a local landscaping company had her facing a bill that is nearly 150 per cent larger than the price she was quoted.
A Calgary couple says the used car dealer who sold them an SUV several years ago didn't disclose the vehicle's accident history and they were less than impressed when they found out its history when they went to trade it in.
A pair of Alberta-based law firms say they've filed a class-action lawsuit on behalf of people who bought or consumed a popular brand of flour that's been linked to illnesses from E. coli.
All of Canada is now under a recall warning for a batch of Robin Hood all-purpose flour that may be contaminated with E. coli.
A Calgary woman’s plans to visit New York City in April underwent an unwelcome hiccup after the airline adjusted her flight schedule, altering the days she’d be in the Big Apple.
Canadians are getting used to paying extra to reserve a seat on a flight but some airlines are restricting options for single riders and that is raising questions about the ‘pay for your seat’ policy.
A Calgary man is having a tough time getting his deposit back from WestView Builders after his financing fell through on a home over a year ago.
Japanese auto parts maker Takata Corp. pleaded guilty to fraud Monday and agreed to pay $1 billion in penalties for concealing an air bag defect blamed for at least 16 deaths, most of them in the U.S.
Wayne Jones has banked online with Scotiabank for years but the limitations of a dated smartphone is believed to have left him vulnerable to opportunistic digital predators.
The unexpected shuttering of a southeast yoga studio has a Calgary woman seeking retribution for more than $1,000 in prepaid classes.
Fiat Chrysler is recalling nearly 50,000 small SUVs worldwide because the engines could stall while being driven.
A gift card received by a Calgary woman was drained of $50 before she got the chance to use it.
While American owners have already enjoyed a sweetheart of a deal on their Volkwagens in the wake of the emissions scandal, Canadians are still waiting to be recognized.
A recall is in effect for certain Cuisinart food processor models due to a laceration hazard involving the blades.
Customers seeking a rebate on a recalled Samsung washer get a much different deal in Canada than they do in the U.S.
It’s already been declared the largest recall in history, affecting 100M vehicles and 14 manufacturers around the world, but some residents in Calgary have been told a fix is not coming any time soon.