Two Calgarians share ongoing frustration with a bus company that misplaced their luggage on trips earlier this year.
Lora Davis says when she moved to Calgary from Ontario in July, Greyhound Canada lost a bag containing all of her clothes.
Months later, Davis has received no updates on the location of her bag and her calls and emails go unanswered.
Gerry Verbeem faces a similar predicament after he arrived home in November, but his bag did not make the trip from Fort McMurray. Among the contents of his bag were articles of clothing, tools and his tickets proving he’s an authorized oil patch steel worker.
“No money, no job, not being able to apply for another job anywhere else, nothing,” explains Verbeem. “Without that documentation, I'm immobilized. I have to look for something else until that paperwork comes in.”
Following the discovery of their respective losses, both Davis and Verbeem were directed to a local phone number for lost bag claims. Their calls were rerouted to Greyhound’s National Headquarters in Texas where they were informed the situation was under Greyhound Canada’s jurisdiction.
Consumer specialist Lea Williams-Doherty contacted Greyhound looking for an explanation on the difficulties Davis and Verbeem have encountered while trying to retrieve their luggage or reimbursement for their loss.
Regarding Verbeem's case, Lanesha Gipson, a Greyhound Lines, Inc. representative said:
“Our policy states that we have 90 days to locate a customer's lost luggage. We are currently looking into the whereabouts of Mr. Berbeem's (sic) luggage.”
Verbeem may not receive an answer until early February.
The news is more promising for Lora Davis as Greyhound will be compensating her for her loss.
"The team in Canada did some research and was able to find Mrs. Davis' claim for her lost luggage and will be working to compensate her soon."
With files from CTV's Lea Williams-Doherty
