Alberta NDP says Kenney government is failing Albertans who are stuck with high utility bills
Energy companies are no longer bound by a moratorium on shutting off power, which could cause issues for Albertans with mounting utility bills.
As of Friday, the grace period for those behind on payments is over, meaning providers can disconnect services, something the moratorium prevented during the winter months.
The number of Albertans who face shutoff is unclear, but its estimated that at least 1,000 ENMAX customers could be affected.
CTV News reached out to several energy companies for more precise numbers, but many did not respond to the request or would provide official numbers.
In a statement, Chinta Puxley, a spokesperson for ENMAX said, “We don’t provide specific customer account details as all customer information is confidential.”
For those in a financial bind, government officials and energy companies are advising customers to reach out to their provider for payment options.
“We understand these are challenging economic times for many customers, regardless of which utility they’re with,” said Puxley. “We also know that individual customer needs vary and always encourage our customers to contact our customer care team at 310-2010.”
The UCP government does plan to offer a $150 retroactive rebate for most families and small businesses to help with energy bills from the winter, as part of the province’s latest budget, however, there is no clear timeline about when this will take place.
Nevertheless, the official opposition says the rebate isn’t enough and the UCP government need to take further action to protect Albertans.
“We'd like to see them institute a real rebate on natural gas, we'd like to see them institute either a rate cap or a real rebate with respect to electricity,” said Kathleen Ganley, NDP energy critic and MLA for Calgary-Mountain View.
Ganley says unpaid bills speaks to affordability in Alberta.
“These aren't people who are choosing to, you know, spend their money on luxuries,” she said. “We've heard from people who are making the choice between paying for their heat and buying their groceries.”
The opposition tried to extend the shutoff moratorium through to the next period – effectively April 2023 – but the attempt was defeated in the legislature.
RETAILERS COMMITTED TO HELPING CONSUMERS: UCP
The UCP government in a statement to CTV News, said Friday that it has contacted a number of major energy retailers throughout Alberta that have told them there isn't a large number of customers in Alberta who could have their services cut off.
Even so, Associate Minister of Natural Gas and Electricity Dale Nally says he is "extreme empathetic" with the challenges that residents are facing.
"(I) want to ensure they are connecting with Alberta’s Utility Consumer Advocate for advice on how to navigate these difficult situations and to learn about the programs that are available to them," Nally said. "Many vulnerable Albertans have access to specialized support programs to avoid utility disconnections through the Special Needs Assistance Program for Alberta seniors, the Direct to Tenant Rent Supplement Program, Alberta Works and Alberta Supports."
Nally adds the "abolishment of disconnections", which was introduced by the NDP government, would result in higher utility rates for all Albertans given the "rapidly growing ratepayer debt."
"For anyone fearing disconnection, the most important thing they can do is stay in contact with their retailer. Utility retailers have assured me that they are committed to exploring all options to keep their customers connected through flexible repayments plans or other solutions."
Nally said the Utility Consumer Advocate is also available to help alleviate the concerns of consumers.
CTVNews.ca Top Stories
Worry, buyer's remorse high as real estate market slowdown materializes
A wave of buyer's remorse is taking shape in several heated real estate markets, after housing prices started dropping and the number of sales slowed over the last two months.

War wounds: Limbs lost and lives devastated in an instant in Ukraine
There is a cost to war — to the countries that wage it, to the soldiers who fight it, to the civilians who endure it. For nations, territory is gained and lost, and sometimes regained and lost again. But some losses are permanent. Lives lost can never be regained. Nor can limbs. And so it is in Ukraine.
NEW THIS MORNING | 'Please' before 'cheese': Answers to your royal etiquette questions
Etiquette expert Julie Blais Comeau answers your questions about how to address the royal couple, how to dress if you're meeting them, and whether or not you can ask for a selfie.
Finland, Sweden officially apply for NATO membership
NATO Secretary-General Jens Stoltenberg said Wednesday that the military alliance stands ready to seize a historic moment and move quickly on allowing Finland and Sweden to join its ranks, after the two countries submitted their membership requests.
'Most horrific': Alberta First Nation investigating after remains of children found
Saddle Lake Cree Nation in eastern Alberta is 'actively researching and investigating' the deaths of at least 200 residential school children who never came home, as remains are being found in unmarked grave sites.
First transgender federal party leader calls for national anti-trans hate strategy
The Green Party of Canada is calling on the federal government to develop a targeted anti-transgender hate strategy, citing a 'rising tide of hate' both in Canada and abroad. Amita Kuttner, who is Canada's first transgender federal party leader, made the call during a press conference on Parliament Hill on Tuesday.
Finding of unmarked graves triggered a year of reckoning over residential schools
The existence of unmarked graves had been a 'knowing' among residential school survivors and Indigenous elders, but the high-tech survey findings represented confirmation for Canada.
Livestreamed mass shooting shows more internet regulations needed: experts
Police say the Buffalo supermarket shooter mounted a camera to his helmet to stream his assault live on Twitch. The move was apparently intended to echo the massacre in New Zealand by inspiring copycats and spreading his racist beliefs.
Canadians in the dark about how their data is collected and used, report finds
A new report says digital technology has become so widespread at such a rapid pace that Canadians have little idea what information is being collected about them or how it is used.