Eight people had a scary experience in an elevator at the Calgary Tower on Friday when they found themselves trapped and had to be transferred to another car through a scuttle hatch.

The Calgary fire Technical Rescue Team was called to the 100 block of 9th Avenue S.W. about 10:30 p.m. after the eight found themselves trapped.

Makayla Lalonde was one of the eight trapped.

“As we were going up we heard a loud screech and then all of the sudden we heard a bunch of banging and clanging and we heard a bunch of things fall from the roof and dust was kind of falling,” she said.

The group huddled together for some time, until fire fighters arrived.

“It was like a pit in my stomach. I had a lot of adrenaline running through me I was also really worried and after I called my mom and was ready to say my goodbyes,” said Lalonde.”

After securing the elevator car, rescue crews used harnesses to pull each person up through a scuttle hatch in the ceiling, then they were transferred to another, parallel car and lowered inside, also through the scuttle hatch.

That elevator was then lowered safely to the ground level.

“It was the best feeling it was really nice,” said Samuel Houle, who was also trapped inside.

“Just seeing how much support from the outside we did have. That was the most firefighters I’ve ever seen in my entire life.”

CTV News Calgary reached out to officials with the Calgary Tower and its property management company.

On Saturday evening, Calgary Tower Management emailed a statement to CTV News saying in part...

"On the evening of July 12th, 2019, the Calgary Tower experienced an elevator incident involving a temporary failure that impacted eight members of the public. Our passengers were safely rescued and assessed by skilled emergency responders.

The safety of everyone enjoying the Calgary Tower is our highest priority. We are extremely grateful to everyone who responded to this incident at site and wish to thank them all for their support."

The statement goes on to say that the matter is being taken 'very seriously' and a full investigation is 'currently underway and will be ongoing'.

Lalonde said the experience left her shaken.

“I will walk up as many flights of stairs as I have to. I will not be going in an elevator anytime soon,” she said.

No injuries were reported.

Everyone else in the restaurant portion of the tower took the stairs down safely.

(With files from CTV News Calgary's Stephanie Wiebe)