WestJet flights delayed due to system outage caused by train derailment
"Intermittent issues" in a telecommunications system led to delayed WestJet flights in Canada and abroad Thursday morning, but the source of the problem is believed to have been key fiber lines damaged in a train derailment near Bassano.
Officials with the Calgary-based airline confirm to CTV News that a NAV Canada system outage has been restored but, as of 10 a.m., baggage check-in problems persisted in Calgary, Ottawa, Saskatoon and Halifax.
"An infrastructure outage is currently impacting WestJet’s airport check-in, flight planning and payment services on WestJet.com and continues to intermittently impact operations," said a WestJet spokesperson in a statement. "We are working to restore service and encourage guests to arrive early and check their flight status due to delays with the check-in process at the airport.
"We thank all guests for their patience as we continue to work towards resolving the issue."
NAV Canada confirms the disruption was with a telecommunications system of Zayo, a third-party provider.
"Ensuring the safe movement of air traffic in Canadian airspace is NAV Canada's top priority," said a NAV Canada spokesperson in a statement to CTV News. "As such, air traffic control will reduce the flow of departures and arrivals temporarily in some situations until the Zayo has restored service. Procedures are in place to assure safety of aircraft in our airspace.
"We regret the inconvenience to air carriers and their passengers due to this third-party outage. Passengers are encouraged to check with their airlines for specific details regarding flight delays and cancellations."
Zayo officials confirm the outage was the result of an unspecified train derailment on Wednesday that damaged fiber lines.
"Zayo is working on a swift restoration of service following the disruption of two key fiber lines managed by one of our underlying fiber providers in Canada, including an outage caused by a train derailment yesterday evening. We have rerouted a significant volume of traffic via other routes so that our customers can begin resuming normal operations. We regret the inconvenience this has caused for our customers and air passengers, and our top priority is the safety of everyone involved."
CTVNews.ca Top Stories
Trudeau and Harris? Poilievre and Trump? Here's who Canadians think would work best with: survey
As Americans prepare to elect their next president on Tuesday, new data from the Angus Reid Institute suggests Canadians hold differing views as to which federal party leaders would be best suited to deal with either Donald Trump or Kamala Harris.
B.C. port employers launch lockout at terminals in labour dispute with workers
Employers at British Columbia ports say they are going ahead with locking out more than 700 foremen across the province after strike activities from union members began.
Months after VRBO booking, Taylor Swift fan told home 'not available' during Vancouver concert
A frustrated Taylor Swift fan is speaking out after being pushed from a short-term rental she booked for the upcoming Vancouver leg of the superstar’s Eras Tour.
Felonies, assassination attempts and a last-minute change on the ticket leads voters to Tuesday's U.S. election
A campaign that has careened through a felony trial, incumbent being pushed off the ticket and assassination attempts comes down to Election Day on Tuesday.
Measles cases in New Brunswick more than double in three days
A measles outbreak declared in New Brunswick’s Zone 3 last week, which includes Fredericton and the upper Saint John River Valley, has more than doubled since last week.
Prison sentences handed down for sexually abusive London, Ont. parents
In handing down the sentences for two London parents, Justice Thomas Heeney told the court, "The facts of this case were the most egregious that I have encountered during my 26 years on the bench."
She was diagnosed with Type 2 diabetes about a year ago. Here's how her condition was reversed
A year ago, Lorraine O'Quinn was coping with stress, chronic illness and Type 2 diabetes. Then she discovered a health program that she says changed her life.
Surprise swing state? Iowa poll has Harris suddenly leading
Based on victories in the past two elections and polls leading up to Tuesday’s election, Donald Trump had seemed almost certain to win Iowa, but a new poll has Kamala Harris with a sudden three-point lead.
Russia suspected of sending incendiary devices on US- and Canada-bound planes, Wall Street Journal reports
Incendiary devices that ignited in Germany and the United Kingdom in July were part of a covert Russian operation that aimed to start fires aboard cargo and passenger flights heading to the U.S. and Canada, the Wall Street Journal (WSJ) reported Monday, citing Western security officials.
Shopping Trends
The Shopping Trends team is independent of the journalists at CTV News. We may earn a commission when you use our links to shop. Read about us.
Edmonton
-
Oil, gas companies told to cut emissions by one-third under planned cap
Oil and gas producers in Canada will be required to cut greenhouse gas emissions by about one-third over the next eight years under new regulations being published today by Environment Minister Steven Guilbeault.
-
'You could feel the heat': Witnesses recount another suspicious fire that destroyed building under construction
Two people living in King Edward Park are sharing what they saw when a suspicious fire destroyed a building under construction over the weekend.
-
'Everyone deserves to be safe': purple chairs offer domestic violence support
The City of St. Albert unveiled two new seats in its river valley Monday that will give people a place to rest and get information on support for people suffering domestic violence.
Lethbridge
-
Lethbridge small businesses gearing up for Christmas shopping season
The calendar may have just flipped to November, but Christmas is already on many people's minds.
-
Mining company makes extra push by lobbying for coal mine in Crowsnest Pass
Crowsnest Pass Mayor Blair Painter said a vote later this month is looking to hear from residents to determine if they want to see the coal industry come back to the region.
-
Hurricanes fall short in Red Deer, losing to Rebels 5-4
The Hurricanes weathered an early storm Saturday but eventually fell, losing 5-4 to the Rebels in a game played in Red Deer.
Vancouver
-
Impacts of stormy U.S. election forecast in B.C.
Across the choppy sea from Victoria Monday, the end of a turbulent U.S. election campaign was mere hours away and many British Columbians were watching intently to see who becomes the next president.
-
Stanley Park’s Christmas train tickets to go on sale this week
Stanley Park will welcome the return of its annual Bright Nights festive event, complete with its illuminated train ride, for another year.
-
Months after VRBO booking, Taylor Swift fan told home 'not available' during Vancouver concert
A frustrated Taylor Swift fan is speaking out after being pushed from a short-term rental she booked for the upcoming Vancouver leg of the superstar’s Eras Tour.
Vancouver Island
-
Months after VRBO booking, Taylor Swift fan told home 'not available' during Vancouver concert
A frustrated Taylor Swift fan is speaking out after being pushed from a short-term rental she booked for the upcoming Vancouver leg of the superstar’s Eras Tour.
-
No jail time for man who drove truck through residential school march in B.C.
A British Columbia senior who drove his pickup truck into a march for Indigenous residential school survivors will avoid jail time after he was sentenced Monday to nine months of house arrest.
-
Overnight power outages expected after destructive B.C. storm
More than 230,000 households and businesses in British Columbia were without electricity Monday during the peak of a storm during which heavy rains and strong winds downed power lines.
Saskatoon
-
Angose 'Goose' Standingwater was stabbed in the backseat of moving van before going to Boston Pizza for help
New details of a 2023 fatal stabbing — where the victim walked into Boston Pizza to get help — emerged at Saskatoon Provincial Court, during a sentencing hearing on Monday.
-
'It gets kind of gross': Residents in downtown building left frustrated without water
Residents of an apartment in downtown Saskatoon were left without water this weekend.
-
Fake bus passes are being sold in Saskatoon, city’s transit service says
Saskatoon Transit wants riders to know about a fraudulent social media account selling fake fare passes.
Regina
-
Jury selection in sexual assault case of Regina chiropractor underway
Jury selection is underway in the trial of Ruben Manz, a Regina-based chiropractor who is facing multiple counts of sexual assault.
-
SHA employee fired for allegedly double dipping
Two former employees affiliated with the Saskatchewan Health Authority (SHA) and the province's Health Quality Council (HQC) were terminated after allegedly being paid by a separate employer at the same time.
-
Here are the candidates for Ward 4 in Regina
Here's a look at the large pool of candidates for Regina's Ward 4.
Toronto
-
Demonstrators outside Hindu temple in Brampton told to disperse after weapons seen
Peel police have ordered a large crowd gathered for a demonstration outside a Hindu temple in Brampton to disperse after officers observed weapons.
-
Man shot while helping neighbours during home invasion in Nobleton, police say
A man was shot while trying to help his neighbours during a home invasion in Nobleton Monday evening, York Regional Police say.
-
Former Toronto school trustee Chernos Lin wins Don Valley West byelection
Former Toronto school board trustee Rachel Chernos Lin has won the byelection in Toronto’s Ward 15, according to the city’s unofficial results.
Montreal
-
11-year-old child dead after being hit by truck in Mile-End
A child around 10-years-old was severely injured after being struck by a truck in Montreal's Plateau-Mont-Royal borough.
-
Montreal teen missing for 2 weeks
Montreal police are looking for a 14-year-old girl who's been missing for two weeks.
-
American expats in Canada mobilize for U.S. election day
With just one day before the U.S election, American expatriates living in Canada are mobilizing to get the vote out.
Atlantic
-
Pair of rare November tornadoes touch down in New Brunswick last week
A research team has confirmed a pair of tornadoes touched down in central New Brunswick last week.
-
Measles cases in New Brunswick more than double in three days
A measles outbreak declared in New Brunswick’s Zone 3 last week, which includes Fredericton and the upper Saint John River Valley, has more than doubled since last week.
-
RCMP investigating 'sudden deaths' of two people in Cole Harbour, N.S.
The RCMP says it is investigating the sudden deaths of two people in Cole Harbour, N.S.
Winnipeg
-
'It’s a sad day': Last call for the Cambridge Hotel on Pembina as it's set to close
It’s the last call at the Cambridge Hotel. The 86-year-old hotel on Pembina Highway is set to close its doors Tuesday.
-
Street Links says program is freeing up hospital beds
There are 20 transitional beds at St. Boniface Street Links for patients who either go to the hospital homeless, or lose their homes while in hospital.
-
'The best that we can be': Indigenous judge and TRC chair Murray Sinclair dies at 73
Murray Sinclair, who was born when Indigenous people did not yet have the right to vote, grew up to become one of the most decorated and influential people to work in Indigenous justice and advocacy.
Ottawa
-
Barrhaven residents to hold second rally Tuesday to oppose 'sprung structures' for asylum seekers
Another rally is planned for Tuesday as residents push back on a city proposal to build a tentlike structure to house asylum seekers.
-
Kingston, Ont. mother accused of negligence in child's death now charged with murder
A Kingston, Ont. mother who was accused of negligence and abandonment in the death of one of her children earlier this year is now facing a murder charge.
-
Ottawa, meet your nightlife council
The City of Ottawa has announced the 18 people who will serve on the volunteer nightlife council, which will meet several times per year with nightlife commissioner Mathieu Grondin to discuss the city's nightlife economy.
Northern Ontario
-
Heavy police presence in Haileybury, Cobalt for investigation: OPP
One person has been arrested and provincial police in the Temiskaming area of northern Ontario are asking the public to stay away from two separate areas as the investigation continues.
-
Man killed, woman injured in Chelmsford rollover after doing donuts in open field
Greater Sudbury police say a man was killed and his female passenger injured when they were ejected from a vehicle in Chelmsford while he was doing donuts in an open field Sunday afternoon.
-
Pulling out the stops to deal with homeless encampment crisis
The mayors of Ontario's largest cities are asking the province to consider using the notwithstanding clause in the constitution to ensure measures to combat homelessness are implemented in a timely and effective way.
Barrie
-
Barrie woman struck by vehicle while crossing street speaks out with message to drivers
A mother who was struck by a pickup truck while crossing the street in south Barrie last week is lucky to be alive and thankful to those who came to her aid.
-
One dead in Springwater crash, 3 others hospitalized
Police are investigating a collision in Springwater Township that claimed the life of one individual and sent three other people, including a young teen, to the hospital over the weekend.
-
Fighting for change in justice system as son's memory is honoured
Bailey Durocher's parents want to see change after the conditional sentence handed to the driver responsible for his death as their son's memory is honoured.
Kitchener
-
Erick Buhr found guilty of second-degree murder in grandmother’s death
Erick Buhr has been found guilty of second-degree murder in the death of his grandmother, Viola Erb.
-
4-month-old suffers serious injuries following alleged assault in Hanover, Ont., woman charged
The Hanover Police Service said they received a report in the early morning hours of Oct. 30 of an injured 4-month-old baby who was treated at the emergency department of the Hanover and District Hospital.
-
Meet the winner of the Humane Society's Taylor Swift draw
A winner has been chosen as a massive fundraiser for the Kitchener Waterloo and Stratford Perth Humane Society comes to a close.
London
-
Prison sentences handed down for sexually abusive London, Ont. parents
In handing down the sentences for two London parents, Justice Thomas Heeney told the court, "The facts of this case were the most egregious that I have encountered during my 26 years on the bench."
-
MLPS strategy to get advanced paramedic care to critical patients faster than ambulances
An innovative program launched by the Middlesex London Paramedic Service (MLPS) aims to cut down on the response time for patients requiring advanced emergency care.
-
Broadcaster and co-host of 'Smoke Signals' Dan Smoke has passed away
Longtime broadcaster Dan Smoke has died. His wife Mary Lou confirmed the news on social media.
Windsor
-
City of Windsor takes legal action against feds over costs from bridge blockade
They City of Windsor is taking legal action against the federal government.
-
Health care partners combining efforts to tackle increased hospital volumes
Windsor-Essex health care partners are working together in anticipation of increased hospital volumes heading into the winter.
-
Public board trustees asked to stand up for students
The Greater Essex County District School Board (GECDSB) is asking trustees to vote on a multi-year financial recovery plan to help make up a $6.3-million deficit.
