Published Tuesday, January 25, 2011 5:30PM MST
Our Consumer Watch Specialist, Lea Williams-Doherty, was contacted by a Calgary woman who ran into a lot of red tape when she tried to get to the bottom of her dishwasher dilemma.
Janet Kelly-Cameron tried to get the manufacturer to take responsibility when her dishwasher caught on fire.
Kelly-Cameron says she doesn't want to see this happen to anyone else and she's just glad she and her husband were home and awake when the appliance ignited.
"If I'd put the dishwasher on, which I usually do, it would have been late at night and with our doors closed we wouldn't have heard the dogs barking and this kitchen would've been on fire," says Kelly-Cameron.
Lea looked into the problem and learned that Kelly-Cameron's story does not appear to be an isolated incident. In fact, the government is investigating similar reports of smoke in dishwashers.
In the end, KitchenAid, the maker of the dishwasher, offered to replace the appliance.
The ESA wants to hear from those who have experienced a similar incident with their dishwasher. They can be reached by calling 1-877-372-7233.