A Calgary woman says her cell phone company gave someone a new phone on her account without her permission and now she is on the hook for the charges.

Lena Hutton says she has spent a lot of time on the phone with Rogers since she discovered that a new iPhone was charged to her account and activated with a new three year contract.

Hutton says she didn't know who bought the phone or how they were able to purchase it since Rogers couldn’t provide her with a copy of the new contract.

"I haven't seen any paperwork on this at all,” said Hutton.

Hutton says all Rogers could tell her was it was bought at the Rogers kiosk in Marlborough Mall. 

She suspects her estranged 18-year-old son made the purchase but says he isn’t an authorized user on her account and he doesn't know anything about it, except for her cell phone number.

Hutton says Rogers told her the only way the company would cancel the $700 charge and 3-year contract is if she gives back the phone.

She says that's impossible because she doesn't know her son's whereabouts and can't get him to cooperate.

She also doesn't feel the burden should be placed on her.

"It's not my error, I didn't give him the phone, I didn't sign the contract so at no time did I allow this to go on so I don't feel I need to make things right with Rogers in this, I feel it's the other way around,” said Hutton.

CTV Calgary’s Consumer Specialist, Lea Williams-Doherty asked Rogers how it ensures only authorized persons are allowed to make purchases on accounts and a spokesperson says Rogers security policy states agents should only allow phone purchases and activations by account holders or authorized persons.

The company says those person's identities must be confirmed by photo ID first.

As for Hutton’s claim the company says:

"We've asked Mrs. Hutton to send us a copy of a valid ID with her signature, we will compare it to the signature on the Rogers agreement, should it not match, we will take the necessary steps to reverse the situation."

Hutton says the company was not able to provide any documentation to her about this transaction and Lea was not able to get clarification from Rogers about that by Monday afternoon.

(With files from Lea Williams-Doherty)