'Lost the good memories': Calgary couple details 'horrible' experience with moving company
A couple who moved to Calgary from Regina in the summer lost everything after a Canada’s Leading Van Lines (CLVL) truck carrying their belongings caught fire during transport.
Alveen and Kuldeep Grewal say they entrusted the company with their sentimental belongings and had about $70,000 worth of goods.
“I was in shock for 15 minutes,” said Alveen. “I have nothing to sit on, nothing to wear and nothing to sleep on.”
The couple say their items were supposed to be delivered on Aug. 13 or 14, but the truck didn't arrive. After several unsuccessful attempts trying to get information from the company, Alveen says she finally received a call on Aug. 17 that the moving truck caught fire near Maple Creek, Sask.
“They say, 'All of your stuff is burnt and nothing is salvageable, we are sorry and somebody will be calling you from our insurance company,'” said Alveen.
Alveen says this is where their nightmare got worse.
She claims the third-party insurance adjusting firm, Claimspro, was not cooperative and ultimately told them the moving company’s insurance wouldn’t cover the damage and loss and that they should file with their home insurance provider
Furthermore, she says they were still being charged for the move and wouldn’t be able to see their belongings until they paid the amount.
Alveen and Kuldeep Grewal lost their belongings when the moving van carrying their stuff caught fire.
“We have lost everything and the worst part is the adjuster for the company, Claimspro, said instead of offering the money, we have to pay the amount, the whole amount of sum, for their service which never happened.”
Kuldeep says it was only through their lawyers that they were finally able to view what was left of their belongings without paying for the moving service cost.
“I have pictures of everything, all that stuff. It was all burned but like 75 per cent of the stuff wasn’t even there, so what happened to that?” he said.
OFFERED 60 CENTS A POUND
Kuldeep says there are 10 other families who may have been impacted by the truck fire and he hopes that by coming forward to the media, others will also come forward.
CTV News was able to reach another person who lost $13,000 worth of belongings in the fiery incident.
Shubham Sharma says he still hasn’t been able to view his items because he says Claimspro is withholding his belongings until he pays the moving service fee.
“They won’t let us know the location at all if we don’t pay the money. I just personally feel this is fishy,” said Sharma.
Sharma says the company did offer to pay 60 cents a pound for his lost items.
“A TV costs $1,100 and it’s just 40 pounds. And if they’re going to do the reimbursement of 60 cents for 40 pounds, that’s like $24 for a $1,000 item," he said.
"They were assuring me that I would be compensated really well and I hoped that I would be getting a good amount of money from them, but in the end I got nothing.”
The Grewals say they were also offered the same reimbursement but they did not accept it as they would only receive around $3,000 for $70,000 worth of items.
ENSURE THERE IS INSURANCE
Rocco Giordano Scocco, the principal lawyer with Scocco Law Professional Corporation, has litigated several matters involving the moving industry and says it’s still a highly unregulated sector and consumers need to be diligent.
“A best practice is a mover will advise a consumer of what level of insurance they are going to receive and that should clearly be laid out,” he said.
“There should be an itemization on any charges saying this is the amount of money that was allocated toward insurance and the consumer should be given an idea in advance how much cover they should receive.”
Canada’s Leading Van Lines responded to CTV News in an email, saying “it is our understanding that the clients are still being dealt with,” and that “no claims have been refused or declined and the insurers are diligently dealing with each and every party at this time.”
As for insurance, the company says it carries basic standard moving liability and that it always “recommends to clients to purchase additional coverage prior to the move taking place to ensure they are fully covered” and that “this is in each and every clients agreements and reservations that is provided to them at the time of booking and reserving their moves.”
Photos provided by Alveen and Kuldeep Grewal showing their belongings after a moving truck that was carrying it caught fire. (Contributed_
Despite the company’s policy, the Grewals and Sharma say they were told that the company had its own insurance and were never advised to purchase their own. They also say they weren’t guided properly when going through the agreement.
“They promised that there was insurance with the mover’s company and usually they have cargo insurance for probably a lot of money but it’s not for the victims it appears it’s just for the company,” said Alveen.
Alveen says while the financial loss is devastating, the loss of sentimental items hurts more.
“We lost the pictures we lost the good memories,” she said.
“It’s an emotional crisis for us. It is the worst nightmare anyone can imagine.”
The Grewals are looking for justice and would like to speak to other families who may have been impacted by the truck fire.
Reach out to kathy.le@bellmedia.ca if your family has been impacted.
Scocco offered tips when hiring a moving company, including:
- Look to see if the company is a member of the Canadian Association of Movers (CAM);
- If they aren’t part of CAM, prior to the move, ensure the movers make an effort to look at the size of your shipment via video walk-through of your home or in-person walk-through of your home to make an assessment of the size;
- Look at google reviews and do a deep search of the company;
- Check the BBB for the company;
- On the day of the move, ask the movers for the tare weigh scale certificate. This is the certificate of the weight of the empty truck which will help get an accurate weight of your goods;
- Ensure the movers do a full inventory of your property on the day of the move, and;
- Ensure the mover advises you of the level of insurance they will receive prior to moving your goods.
CTVNews.ca Top Stories

Minnesota grocery store clerk dies after customer impales him with a golf club, police say
A Minneapolis store clerk died after a customer beat him and impaled him with a golf club, police said. The 66-year-old clerk was attacked Friday at the Oak Grove Grocery, a small neighborhood store in a residential area near downtown Minneapolis. A 44-year-old suspect is jailed on suspicion of murder.
B.C. Amber Alert cancelled, 2-month-old child found safe
Mounties in Surrey, B.C., say the two-month-old child who was the subject of an Amber Alert Saturday afternoon has been found safe.
Shohei Ohtani agrees to record $700 million, 10-year contract with Dodgers
Shohei Ohtani has opted to stay in southern California, and the Toronto Blue Jays have missed out on landing a generational talent.
6 dead, nearly 2 dozen injured after severe storms tear through central Tennessee
Severe storms that tore through central Tennessee killed six people Saturday and sent about two dozen to the hospital as homes and businesses were damaged in multiple cities.
A pregnant Texas woman asked a court for permission to get an abortion, despite a ban. What's next?
Kate Cox, a mother of two in Texas, became pregnant again in August but soon after learned devastating news: Her baby has a fatal condition and is likely to either be stillborn or die shortly after birth.
Every phone call is a goodbye, says Vancouver resident with family in Gaza
Omar Mansour says every phone call with his family in the Gaza Strip might be the last.
Mideast ministers in Ottawa to discuss Israel-Hamas war with Joly, Trudeau
A group of foreign ministers from the Palestinian Authority, Saudi Arabia and Turkiye are in Ottawa today for a quietly planned meeting with Foreign Affairs Minister Melanie Joly to discuss attempts to end the Israel-Hamas war.
Ibrahim Ali found guilty of killing 13-year-old girl in B.C.
A jury has found Ibrahim Ali guilty of killing a 13-year-old girl whose body was found in a Burnaby, B.C., park in 2017.
Nuclear fission may play key role in the creation of heavy elements when neutron stars collide: study
New scientific models are suggesting that nuclear fission may play a key role in the creation of heavy elements in the universe—which, if true, would be the first example of nuclear fission occurring in space.