A Calgary family is hoping a solution can be found in a dispute with a neighbour who has set up a sound activated alarm that goes off whenever their children make noise.

When Chelsey Reid first heard the noise she dismissed it as an annoying bird.

"It wasn't until we were out in the back that I realized it was when the kids were just playing," says Reid. "We just don't want to do this anymore it's just getting to be so we're just getting anxious."

The Reids tried talking to their neighbours without success.

"It's not fun. The tension is strong. I've been talking to friends about how I've been anxious for this upcoming spring and summer," says Reid. "I just want it to end, peace, mediation something."

CTV News knocked on the neighbours' door and called them over a period of two days.

They were home but didn't respond.

The Reids have complained to the city and asked for help from a non-profit group that provides free services from professional mediators to resolve neighbour disputes.

"The goal is to open up that conversation to get the communication going again to get the understanding and then some sort of resolution that works for both parties," says Community Mediation Calgary Society Coordinator Kathleen Ladner.

Bylaw Services says Calgarians have the right not to be disturbed by noise.

Normal play by children in their yards is not considered a violation.

It remains to be hard if the alarm next door to the Reid family is a violation.

Ladner says 74 per cent of the cases they deal with end with a full resolution.

"Twenty-three per cent have at least a partial resolution so it's the beginning of a conversation for them and they do have the opportunity to come back for another mediation if both parties choose to do that," says Ladner.

The Community Mediation Calgary Society says the most common issues they're called on to resolve are trees, property lines, retaining walls, parking, snow and water concerns.