A Calgary woman who was supposed to fly Air Mexicana is wondering what happens now that the company has filed for bankruptcy protection.
Jaclyn Schofield was supposed to fly to Peru in three weeks on a Mexicana flight.
But now that the airline has grounded all its flights, she's wondering what will happen to her trip.
The answer can be found in how she paid for the trip and what type of travel insurance she had.
CTV Consumer Specialist, Lea Williams-Doherty found out the first thing any traveler impacted by the grounded flights should do is file a refund request with Mexicana. The form is on its website and the airline is promising to pay everyone back.
Anyone who bought a ticket from a travel agency should contact their agency to make sure they've filed the refund request on your behalf.
One ticket agent CTV News spoke to says the refund should take between four and six weeks to process.
If the airline goes completely bankrupt before you get your money back, and you purchased your ticket by credit card, there is a backup option. You can file a refund request with the bank that issued you the credit card.
Once it's certain that Mexicana won't repay you, and the date you were supposed to travel has passed, your credit card company should give you a refund.
Those who bought travel insurance have a third option for getting the refund. If a credit card refund is impossible then travel insurance will pay the cost of your ticket.
Anyone with travel insurance who does get fully reimbursed from the airline, or credit card company, is eligible to get their travel insurance premium back. But be forewarned, it could take a year to process the claim.
